Customer Service Portal

Customer Service Portal

Terms of Service:

Delivery

The Epoch Times’ home delivery service is available in limited areas. In areas of the country where our home delivery service is not available, we use the U.S. Postal Service to deliver the newspaper and other products.

Payment

The subscriber will automatically be charged in advance based on the subscription plan, which can be monthly, quarterly, annually, etc.

All subscriptions renew automatically and the payment will be due and charged at the beginning of each billing cycle unless canceled.

For “End of the Month” cases, if a selected date is not present in a month (say, the 31st) for billing, then the preceding date is selected. The renewal shifts back to the original date in the subsequent month, if available. Example: The customer has signed up for a subscription that renews on the 31st of every month. The renewal of the subscription will fall on Jan 31, February 28, March 31 and so on, i.e., the subscription will renew on the last day of the month.

Trial Period

The trial period can be any length and offers may vary based on current promotion. If the subscription is not canceled during the trial period, according to cancellation terms, the subscription will be automatically renewed to the plan that was agreed on at the time of purchase. Each subscriber can only have one trial offer per shipping address.

The Epoch Times guarantees its subscribers to receive their products with a free or discounted price. The Epoch Times will not guarantee its subscriber to receive all products within the promotion trial period due to mishandling, missing, or delay in the shipping of the delivery company, such as the USPS.

Cancellation

Subscriptions can be canceled at any time. Cancellation requests have to be received prior to the beginning of the next billing cycle. If the cancellation request is not received prior to the beginning of the next billing cycle, the subscriber will be charged for the next billing cycle and the cancellation will be effective at the end of that billing cycle. All payments are non-refundable.

All cancellation requests must be done through the customer service hotline at 1-917-905-2080. A cancellation confirmation email will then be sent to the subscriber.

Refunds

No refunds will be issued on any of our products. In the event of a cancellation, no future payments will be charged, but we will not refund a prorated amount of the subscription for the days between the cancellation and the end of the current billing cycle. In the rare event that we do offer a refund, it is completely at our discretion and will be assessed on a case by case basis.

Purchased materials will continue to be delivered throughout the remainder of the current subscription unless a request is made to stop receiving the products.

We reserve the right to make changes to our print and digital products at any time.

Unpaid Charges

On condition that the subscriber’s payment method is no longer valid, the subscription will not be immediately cancelled. The subscriber is still responsible for all unpaid charges and any collection costs such as collection agency fees, attorney fees, and other fees.